Campus data services offline May 3 all day

On Sunday May 3, 2015 between 6 a.m. and 10p.m., a database upgrade from Oracle 10 to Oracle 11 RAC  will be performed.

During this period, applications being upgraded will be unavailable to customers. These applications and services are listed below. In addition, any application that has a database connection to the applications being upgraded will  experience an interruption of service during this period.

From approximately 9 a.m. to 11 a.m., some applications that have previously been migrated to Oracle 11 RAC will experience an interruption of service. These applications include PHR, ELF, and UPS.

Exchange email and calendar, TERPmail student email, and the university website will not be affected during this upgrade.

Applications/Services Impacted During Upgrade:

Curriculum Management

Dining Services

Public Safety

Studio Abroad

Campus Recreation Services

Facilities Management

Faculty Affairs

IRPA Profiles

ELMS Management

Terpreview

Guardcard

Undergraduate Admissions

Course Eval

Advise on the Web

Degree Navigator

SAR

Schedule of Classes

SFA

SIS

UMEG

Faculty Awards

FWS

SAKAI

Prodsec – Common Login

Grad Admissions Batch

BSOS

Senate

Directory Web Services

Residential Facilities

Guardcard Soap Service

Common Login (ARES/Testudo)

Drop Add

SGA Election and Voter Registration

Transfer Credit Equivalency

Transcript and Enrollment Certification Status/Request

New Testudo

Web Candidate Clearance

Environmental Safety Apps

Stars (Student Affairs)

PAS (IRB Application)

Faculty Leave (AGNR)

 

This outage will last until approximately 10 p.m. If you have questions before the outage, please contact Sridhar Gopalaswami at sgopalas@umd.edu.

SYSTEM ALERT: vSmith Outage, Thursday April 30th 9pm – Friday May 1st 5am

To: Smith Community
From: Office of Smith IT
This is a notice to advise you of an upcoming vSmith outage that will occur at 9pm EST Thursday, April 30th and last until 5am Friday, May 1st. During this outage the vSmith desktops will not be available due to a hardware replacement that is required on the server-side infrastructure. The computers in Room 3515 will not be available, students are advised to use a different Open Lab such as 1572.

See http://it.rhsmith.umd.edu/labs-college-park for more information on Labs.

No other services will be impacted.

We apologize for any inconvenience that the outage may cause.

Office of Smith IT</strong

Announcement from Division of IT – High Performance Computing Boot Camp

Dear Colleagues,

The University of Maryland’s Division of Information Technology announces a four-day High-Performance Computing Boot Camp at the University of Maryland, College Park. There are two sessions: May 26-29, 2015 and June 1-4, 2015.

Targeted at graduate students, research staff, and faculty members with computational science and engineering problems that demand high performance, this course will introduce participants to the basics of high-performance parallel computing. The boot camp will be taught by Dr. Alan Sussman. When successfully completed, the attendee will know how to:

– optimize sequential applications

– apply the basics of parallel computing

– write basic MPI and OpenMP applications

Attendees will use queuing systems such as Slurm and existing high-end resources at the University of Maryland during the course. The class is segmented into morning lectures and afternoon lab exercises.  Classes run from 9:30 AM until 4PM in CSS 1410.

 

Space is limited to 30 participants per session, so register today:

http://ter.ps/hpc15boot1 for session 1:  May 26- May 29

http://ter.ps/hpc15boot2  for session 2: June 1-June 4

The password is hpc2015.

 

The registration fee is $100 which includes morning and afternoon refreshments. Please contact Maddie Allen at mparra@umd.edu  for payment details in order for your registration to be confirmed.

 

 

Fran LoPresti

Senior Consultant

Division of Information Technology

University of Maryland

301-405-7779

SYSTEM ALERT: vSmith Outage, Sunday April 26th 7am – 5pm

To: Smith Community
From: Office of Smith IT
This is a notice to advise you of an upcoming vSmith outage that will occur at 7am EST Sunday, April 26th and last until 5pm Sunday, April 26th. During this outage the vSmith desktops will not be available due to a hardware replacement that is required on the server-side infrastructure. The computers in Room 3515 will not be available, students are advised to use a different Open Lab such as 1572.

See http://it.rhsmith.umd.edu/labs-college-park for more information on Labs.

No other services will be impacted.

We apologize for any inconvenience that the outage may cause.

Office of Smith IT

Panopto Silverlight issues with new Chrome v.42

Panopto users who upgrade to Chrome version 42 will receive error messages when attempting to upload media, load the Panopto editor, or view legacy sessions.   The new version of Chrome prompts users to install Silverlight, even if Silverlight is already installed on the computer because the NPAPI plug-ins are turned off by default.  Please see the Panopto support article for instructions to re-enable NPAPI plug-ins on Windows OC computers:
Classroom computers will be set up to work without issue when upgraded to Chrome version 42, so this notice is only important for use on your own computer.   On the good news front, current versions of Panopto have transitioned from Silverlight to HTML 5 and Flash for uploading and editing, so when DivIT gets the campus Panopto server up to date, this will no longer be an issue.  Until then, either use a different browser or complete these recommended settings for Silverlight in Chrome 42.

SYSTEM ALERT: vSmith Outage

To: Smith Community
From: Office of Smith IT
This is a notice to advise you of an upcoming vSmith outage that will occur at 2am EST Friday, April 24th and last until 7am Friday, April 24th. During this outage the vSmith desktops will not be available due to a hardware replacement that is required on the server-side infrastructure.

No other services will be impacted.

We apologize for any inconvenience that the outage may cause.

Office of Smith IT

Resolved: Firefox issue with some services at ARES and ORA

The Division of IT has posted a Global Incident alert regarding a Firefox issue with some services at ARES

Most recent update:

Division of IT has reported this issue has been resolved and this work-around is no longer necessary.  If you have any questions, please contact SmithIT at 301-405-2269 or helpme@rhsmith.umd.edu.

 

The latest version of Firefox has issues with logging into some UMD administrative systems. Technicians are working on a solution. As a workaround, use another browser such as Chrome, Internet Explorer, Opera, or Safari, especially for ORA (ora.umd.edu). If users are unable to use another browser, configure Firefox to use an older TLS method:

The workaround for Firefox has been updated to the following:

1. Within the Firefox browser, enter about:config into the place where you would enter a url.
2. Firefox will display a warning page. Click on the button “I’ll be careful, I promise!”.
3. On the next page, enter security.tls into the “Search” text box.
4. Double click on the entry “security.tls.insecure_fallback_hosts” and a new dialog window appears.
5. Enter the value was-3.umd.edu,was-4.umd.edu and then click the OK button.
6. Double click on the entry “security.tls.version.min” and a new dialog window appears.
7. Change the value from 0 to 1 and then click the OK button.
8. Exit out of the Firefox browser (close all Firefox browser windows).
9. Restart Firefox.
10. Everything should work now.

However for ORA (ora.umd.edu) customers are advised to use Chrome or IE until the issue has been resolved.

SYSTEM ALERT: Server Maintenance Outage – Friday March 13th 2AM – 7AM EST

To: Smith Community
From: Office of Smith IT

This is a notice to advise you of the upcoming Server Maintenance Outage that will occur at 2am EST Friday, March 13th and last until 7am Friday, March 13th. During this outage many of the Smith servers will be getting patched with the latest Security and Critical Updates that Microsoft and various vendors have released.  All Smith School services will be affected due to reboots that are required when the patches are installed. The Active Directory File Server, all Lotus servers and Smith Apps/Citrix servers will also be restarted.

The following services will be effected during the outage:
 
Smith Apps
Lab/Classroom PCs
Active Directory File Server (K and O Drives)

Please direct any questions to the Office of Smith IT Service Desk at helpme@rhsmith.umd.edu or 301-405-2269.

We apologize for any inconvenience that the outage may cause.

Office of Smith IT

Robert H. Smith School of Business
3520 Van Munching Hall
University of Maryland
College Park, MD 20742-1815
301-405-2269 TEL
301-405-2276 FAX
helpme@rhsmith.umd.edu
http://www.rhsmith.umd.edu
http://www.rhsmith.umd.edu/smithit

Remember, neither the Office of Smith IT or Campus OIT will ever ask for your username and password in an email.

Google Talk has been replaced by Google Hangouts

Google has been phasing out Google Talk for the past year and replacing with Google Hangouts. Google Hangouts provides all the chat capabilities you were used to with Google Talk but also adds in video conferencing, making and receiving phone calls, sending SMS texts and more. You may have already seen and started using Google Hangouts instead of Google Talk/Chat when working in your Smoogle mail without realizing it.

As of March 1st, Google finally turned off being able to use the standalone Google Talk client for Windows and Mac. You can use the new Google Hangouts application instead, whether on your computer, or smartphone or tablet, however if you liked having a separate stand alone client there are still other options such as Pidgin although they are not supported by Google. Here’s a guide for setting up Pidgin to work with Google.

To learn more about using Google Hangouts and all it’s new features such as video conferencing, making phone calls, sending SMS texts, click here.

Thank you.

Office of Smith IT

 

 

 

 

 

SYSTEM ALERT: Network outage in Van Munching Hall, Friday 6am-7am February 28th

To: Smith Community
From: Office of Smith IT

This is a notice to advise you of a Network Outage that will occur between 6am Friday, February 28th and will last until 7am. During this outage the Division of IT will be replacing and upgrading network equipment that connects Van Munching Hall to the rest of the campus network (and then to the internet).

During this outage you may experience difficulties connecting to the network services such as file server, printing, websites, applications, the internet etc.

Please direct any questions to the Office of Smith IT Service Desk at helpme@rhsmith.umd.edu or 301-405-2269.

We apologize for any inconvenience that the outage may cause. If you experience any difficulties after 7am on Friday morning, please restart your computer first and then contact the Service Desk if you still have an IT issue.

Office of Smith IT