SYSTEM ALERT: File Server Maintenance – Tuesday January 20th 11pm EST for 90 minutes
Jan 20th
Office of Smith IT
Division of Information Technology 2014 Disaster Recovery Test, December 27-28
Dec 16th
The Division of Information Technology has posted the following information regarding a scheduled outage of many University IT services:
Starting at 7 a.m. on Saturday, December 27, 2014 and ending by 7 a.m. on Sunday, December 28, 2014, there will be an outage of many university IT services. During the outage, the Division of IT will perform an annual disaster recovery test, as required by the State Office of Legislative Audits.
The test will result in a significant outage of IT systems and services. However, the following systems will NOT be impacted and will remain in service during the testing:
— Data (including wireless) and voice network and Internet access from campus locations
— Exchange email and calendar system serving faculty, staff, and many grad students
— TERPmail student email
— University website (however, some services accessed via the website will not be working)
— Systems operating out of college and department IT facilities
— University Directory login services for systems operating out of college and department IT facilities
If you have any questions, please contact the Help Desk at 301.405.1500.
We appreciate your patience and cooperation as we strive to provide safe and effective campus computer services.
Smoogle: Muting or ignoring conversations
Oct 2nd
Have you ever been subjected to the ‘thread that just won’t die!’? If you’re part of a long message conversation that isn’t relevant, you can mute the conversation to keep all future additions out of your inbox.
How muting works
- Open Smoogle.
- Open or select the conversation.
- Click the More button above your messages.
- Select Mute.
You can also use the keyboard shortcut m to quickly mute conversations.
When you mute a conversation, new messages added to the conversation bypass your inbox so that the conversation stays archived.
Muted conversations will only pop back into your inbox ready for your attention if a new message in the conversation is addressed to you and no one else, or if you’re added to the “To” or “Cc” line in a new message.
Any relevant filters you have set up will still be applied to muted messages.
How to find a muted thread
If you need to find a muted conversation, or if you accidentally muted a thread, don’t worry. Muted messages are not marked as read, and are still searchable. You can type is:muted into your Gmail search box to find all muted conversations.
How to unmute a thread
If you no longer want a conversation to be muted, there are two ways to unmute it so that future messages will be delivered to your inbox:
- Select the conversation, click the More button and select Unmute.
- Click the X on the “Muted” label.
Resolved: Network connectivity issues
Aug 25th
To: Smith Community
From: Office of Smith IT Service Desk
Smith IT finished restoring impacted services last night and normal service has been resumed. If you experience any IT issues this morning please make sure that you have restarted your computer from yesterday and if the issue still persists please contact the Smith IT Service Desk on 301 405 2269 or via helpme@rhsmith.umd.edu so we can investigate further.
Thank you for your patience through this outage.
Important Canvas changes
Aug 4th
New Equipment in Classrooms
Jul 23rd
New Equipment in 12 VMH Classrooms
Aug 1 Room 2509
Aug 8 Room 2505
Aug 15 Room 2505
Aug 22 Room 2511
Aug 29 Room 2505
If you feel that individual training will assist your needs better, we request that you submit a ticket to helpme@rhsmith.umd.edu. Within your request please advise your available times so that we can assign an available staff member for your training.
Summer Changes to Canvas
Jul 23rd
Change #1 – Draft State:
Set your home page changes with Draft State:
Change #2 – Conversations (Inbox)
More about using the Inbox the new way: http://guides.instructure.com/m/4152/l/48299-what-is-the-conversations-inboxhttps://umdsurvey.umd.edu/SE/?SID=SV_4I9BAlS7a4Yyaod
Adobe Acrobat 11 and CS6 campus license issues
Jun 4th
Notice from campus SLIC:
UMD customers who have downloaded Adobe Creative Suite 6 (CS6) or Adobe Acrobat from TERPware may be experiencing problems with licensing keys. The TERPware CS6 packages and Acrobat downloads had licensing keys that expired on June 1, 2014. The Division of IT is working with Adobe to resolve the licensing issues. New downloads will be available on TERPware soon.
In the meantime, UMD community members can use Adobe programs through Adobe Creative Cloud App subscriptions available through TERPware. Using Creative Cloud Apps will be a more permanent solution to the licensing issue, as Adobe is moving away from individual downloadable programs to a cloud app system overall.
Information on how to redeem subscriptions for individual faculty, staff, and students is available at http://kb.umd.edu/198547.
The Division of IT is also working on an Creative Cloud package for computer lab and shared-user environments.
If you have any questions, please contact the Help Desk at 301.405.1500.
Adobe Creative Suite 6 and Adobe Acrobat 11 software applications are affected by license issues. System administrators are working to resolve the issue. As an alternative, you may use Adobe Creative Cloud.
Smoogle authentication change
May 16th
Changes on how you access your Smoogle account beginning Wednesdsay May 28th, 2014
Office of Smith IT
Phishing attacks increase – DON’T CLICK!
Apr 14th
Today, there has been an increase in the number of phishing email attacks sent to campus e-mail accounts. Those are the messages that try to convince you to click on a link and enter your ID and password into a fake university website.
Here is a review of our standard warning about phishing attempts:
The Division of Information Technology has become aware of mailings some portion of the University of Maryland population has received, ostensibly from system support staff, with subjects such as “UMD Mail Alert Notice”. These emails ask for you to click on a link and provide your Directory ID and password. DO NOT do this!
These spam emails are an attempt (called “phishing”) by someone to gain access to personal information which they should not have. The “From:” address is forged (or “spoofed”), and may or may not be an actual email address, but is not where the email actually originated. Targeted versions of phishing have been termed “spear phishing”.
Users who have recently replied to such emails should change their university password immediately.
For more information about phishing attempts, see this article: kb.umd.edu/6509
Recent Comments