SYSTEM ALERT: Server Maintenance Outage – Friday March 13th 2AM – 7AM EST

To: Smith Community
From: Office of Smith IT

This is a notice to advise you of the upcoming Server Maintenance Outage that will occur at 2am EST Friday, March 13th and last until 7am Friday, March 13th. During this outage many of the Smith servers will be getting patched with the latest Security and Critical Updates that Microsoft and various vendors have released.  All Smith School services will be affected due to reboots that are required when the patches are installed. The Active Directory File Server, all Lotus servers and Smith Apps/Citrix servers will also be restarted.

The following services will be effected during the outage:
 
Smith Apps
Lab/Classroom PCs
Active Directory File Server (K and O Drives)

Please direct any questions to the Office of Smith IT Service Desk at helpme@rhsmith.umd.edu or 301-405-2269.

We apologize for any inconvenience that the outage may cause.

Office of Smith IT

Robert H. Smith School of Business
3520 Van Munching Hall
University of Maryland
College Park, MD 20742-1815
301-405-2269 TEL
301-405-2276 FAX
helpme@rhsmith.umd.edu
http://www.rhsmith.umd.edu
http://www.rhsmith.umd.edu/smithit

Remember, neither the Office of Smith IT or Campus OIT will ever ask for your username and password in an email.

Google Talk has been replaced by Google Hangouts

Google has been phasing out Google Talk for the past year and replacing with Google Hangouts. Google Hangouts provides all the chat capabilities you were used to with Google Talk but also adds in video conferencing, making and receiving phone calls, sending SMS texts and more. You may have already seen and started using Google Hangouts instead of Google Talk/Chat when working in your Smoogle mail without realizing it.

As of March 1st, Google finally turned off being able to use the standalone Google Talk client for Windows and Mac. You can use the new Google Hangouts application instead, whether on your computer, or smartphone or tablet, however if you liked having a separate stand alone client there are still other options such as Pidgin although they are not supported by Google. Here’s a guide for setting up Pidgin to work with Google.

To learn more about using Google Hangouts and all it’s new features such as video conferencing, making phone calls, sending SMS texts, click here.

Thank you.

Office of Smith IT

 

 

 

 

 

SYSTEM ALERT: Network outage in Van Munching Hall, Friday 6am-7am February 28th

To: Smith Community
From: Office of Smith IT

This is a notice to advise you of a Network Outage that will occur between 6am Friday, February 28th and will last until 7am. During this outage the Division of IT will be replacing and upgrading network equipment that connects Van Munching Hall to the rest of the campus network (and then to the internet).

During this outage you may experience difficulties connecting to the network services such as file server, printing, websites, applications, the internet etc.

Please direct any questions to the Office of Smith IT Service Desk at helpme@rhsmith.umd.edu or 301-405-2269.

We apologize for any inconvenience that the outage may cause. If you experience any difficulties after 7am on Friday morning, please restart your computer first and then contact the Service Desk if you still have an IT issue.

Office of Smith IT

SYSTEM ALERT: Server Maintenance Outage – Friday February 13th 2AM – 7AM EST

To: Smith Community
From: Office of Smith IT

This is a notice to advise you of the upcoming Server Maintenance Outage that will occur at 2am EST Friday, February 13th and last until 7am Friday, February 13th. During this outage many of the Smith servers will be getting patched with the latest Security and Critical Updates that Microsoft and various vendors have released.  All Smith School services will be affected due to reboots that are required when the patches are installed. The Active Directory File Server, all Lotus servers and Smith Apps/Citrix servers will also be restarted.

The following services will be effected during the outage:
Smith Apps
Lab/Classroom PCs
Active Directory File Server (K and O Drives)
Application Databases that run from Lotus Domino
vSmith virtual desktops
TMS
Roomview
FusionRV

DOIT Microsoft SQL server

DOIT Linux Server

EMS

Websites
Please direct any questions to the Office of Smith IT Service Desk at helpme@rhsmith.umd.edu or 301-405-2269.
We apologize for any inconvenience that the outage may cause.

Office of Smith IT

SYSTEM ALERT: File Server Maintenance – Tuesday January 20th 11pm EST for 90 minutes

To: Smith Community
From: Office of Smith IT

This is a notice to advise you of a short Server Maintenance Outage that will occur at 11pm EST Tuesday, January 20th and will last for 90 minutes. During this outage an upgrade will be performed on the Smith Active Directory File & Print server (K: and O: drives) that will require a reboot of the server.

The following services will be effected during the outage:
Active Directory File Server (K and O Drives)
Network printers

Please direct any questions to the Office of Smith IT Service Desk at helpme@rhsmith.umd.edu or 301-405-2269.

We apologize for any inconvenience that the outage may cause.

Office of Smith IT

Division of Information Technology 2014 Disaster Recovery Test, December 27-28

The Division of Information Technology has posted the following information regarding a scheduled outage of many University IT services:

Starting at 7 a.m. on Saturday, December 27, 2014 and ending by 7 a.m. on Sunday, December 28, 2014, there will be an outage of many university IT services. During the outage, the Division of IT will perform an annual disaster recovery test, as required by the State Office of Legislative Audits.

The test will result in a significant outage of IT systems and services. However, the following systems will NOT be impacted and will remain in service during the testing:

  — Data (including wireless) and voice network and Internet access from campus locations
  — Exchange email and calendar system serving faculty, staff, and many grad students
  — TERPmail student email
  — University website (however, some services accessed via the website will not be working)
  — Systems operating out of college and department IT facilities
  — University Directory login services for systems operating out of college and department IT facilities

If you have any questions, please contact the Help Desk at 301.405.1500.

We appreciate your patience and cooperation as we strive to provide safe and effective campus computer services.

Smoogle: Muting or ignoring conversations

Have you ever been subjected to the ‘thread that just won’t die!’? If you’re part of a long message conversation that isn’t relevant, you can mute the conversation to keep all future additions out of your inbox.

How muting works

  1. Open Smoogle.
  2. Open or select the conversation.
  3. Click the More button above your messages. More button
  4. Select Mute.

You can also use the keyboard shortcut m to quickly mute conversations.

When you mute a conversation, new messages added to the conversation bypass your inbox so that the conversation stays archived.

Muted conversations will only pop back into your inbox ready for your attention if a new message in the conversation is addressed to you and no one else, or if you’re added to the “To” or “Cc” line in a new message.

Any relevant filters you have set up will still be applied to muted messages.

How to find a muted thread

If you need to find a muted conversation, or if you accidentally muted a thread, don’t worry. Muted messages are not marked as read, and are still searchable. You can type is:muted into your Gmail search box to find all muted conversations.

How to unmute a thread

If you no longer want a conversation to be muted, there are two ways to unmute it so that future messages will be delivered to your inbox:

  • Select the conversation, click the More button and select Unmute.
  • Click the X on the “Muted” label.

Resolved: Network connectivity issues

To:    Smith Community
From: Office of Smith IT Service Desk

As reported yesterday evening, the network connectivity issues in Van Munching Hall have been fixed. The failed Division of IT network switch has been routed around and knock on effects remediated.

Smith IT finished restoring impacted services last night and normal service has been resumed. If you experience any IT issues this morning please make sure that you have restarted your computer from yesterday and if the issue still persists please contact the Smith IT Service Desk on 301 405 2269 or via helpme@rhsmith.umd.edu so we can investigate further.

We will be continuing our dialogue with the Division of IT to investigate the underlying cause of the failure in their redundant networking infrastructure, so as to help to prevent similar issues in the future.

Thank you for your patience through this outage.

CanvasChanges

Important Canvas changes

Two noticeable changes to Canvas this summer:
 
Draft State
 
As we mentioned in May, there is new functionality in Canvas called Draft State which changes the way a lot of your pages look.  It is active in all courses now and is not optional any longer.  Draft State allows individual content in Modules, Pages, Assignments, Quizzes and Discussions to exist in an unpublished (draft) state if you choose to make it invisible to students for a time.  Here is a 4 minute overview:  http://guides.instructure.com/m/4210/l/201400-draft-state-overview-video
More details on how to use the new Draft State:
Notice that Draft state may affect the way you set up your home page:
Those of you who set your course home page to one you design yourself will notice a change in how to set that now.  Details on how this has changed:
Conversations (Inbox)
You’ll notice that the Conversations Tool changed over the summer too.  The new inbox had been an opt-in feature in the Spring, but is now live for all.  A lot of you will be happy to see that you can add a subject to the messages you send now. You may also find it easier to sort and filter messages in your inbox now too.  More about using the Inbox this new way:

New Equipment in Classrooms

New Equipment in 12 VMH Classrooms

The 12 affected classrooms:  1411, 1418, 1505,1511, 1518, 1520, 1524, 1528, 2505, 2509, 2511 and 2515.
Come try it out at one of the info sessions planned for this summer.  We’ll show you  the New Crestron system,  A/V Operation, AirMedia, and Epson Brightlink projectors.  Each session will be held on Friday from 2pm until 3pm in the following locations:
July 25   Room 2511
Aug 1     Room 2509
Aug 8     Room 2505
Aug 15   Room 2505
Aug 22   Room 2511
Aug 29   Room 2505

If you feel that individual training will assist your needs better, we request that you submit a ticket to helpme@rhsmith.umd.edu. Within your request please advise your available times so that we can assign an available staff member for your training.