Panopto Silverlight issues with new Chrome v.42

Panopto users who upgrade to Chrome version 42 will receive error messages when attempting to upload media, load the Panopto editor, or view legacy sessions.   The new version of Chrome prompts users to install Silverlight, even if Silverlight is already installed on the computer because the NPAPI plug-ins are turned off by default.  Please see the Panopto support article for instructions to re-enable NPAPI plug-ins on Windows OC computers:
Classroom computers will be set up to work without issue when upgraded to Chrome version 42, so this notice is only important for use on your own computer.   On the good news front, current versions of Panopto have transitioned from Silverlight to HTML 5 and Flash for uploading and editing, so when DivIT gets the campus Panopto server up to date, this will no longer be an issue.  Until then, either use a different browser or complete these recommended settings for Silverlight in Chrome 42.

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2 Responses

  1. mmaxson says:

    You’re absolutely right. Now if the app developers would just all get up to speed! In this case, it’s not Panopto’s fault though. It’s our central campus IT folks who’ve delayed updating our Panopto server for well over a year (has it been 2 already? maybe). Our campus Panopto version is so outdated this problem exists for my users – and all I can do about it is let my part of the community know what to do about it until campus DivIT gets the updates into production. sigh
    Love your blog – thanks for the link.

  1. June 15, 2015

    […] Perhaps one of the biggest issue may be the vast amount of web applications that depend on Silverlight or Java, such as Blackboard, Screenr, Panopto, Screencast-o-matic, and Unity. Such applications currently suggest forcing support of Java in Chrome, or using a different browser…but all such web tools need to start working on alternatives (i.e. Screencast-o-matic has developed a local ‘launcher’ to run the tool via Java if browser support is not present; Panopto is migrating to Flash and HTML5 support) […]

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